Shipping policy

Shipping Policy

Effective date: August 22, 2026

Dwanti Skin provides this policy so customers can easily understand where we ship, how long fulfillment takes, the cost of each delivery option, and how we handle shipping problems.

1. United States Shipping

We currently ship to eligible addresses within the United States only. International shipping is not available at this time.

Service availability for P.O. boxes, APO/FPO/DPO addresses, U.S. territories, and locations subject to carrier restrictions may vary. The available options for each delivery address will be shown at checkout.

2. Fulfillment Schedule

Most orders are processed within 1–2 business days after payment authorization and order verification.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders submitted on weekends or holidays will begin processing on the following business day.

Processing may take longer because of promotions, holidays, high order volume, inventory verification, payment review, or address confirmation. Processing time occurs before carrier transit time begins.

3. Delivery Services and Fees

Dwanti Skin offers the following shipping options:

Standard Shipping: 3–5 business days — $8.00 USD for orders from $0.00 to $69.99.

Standard Shipping: 3–5 business days — Free for orders of $70.00 USD or more.

Express Shipping: 2–3 business days — $15.00 USD.

Eligibility for free Standard Shipping is determined from the qualifying merchandise subtotal after discounts and before taxes and shipping charges.

Express Shipping may be selected for $15.00 USD when available, including when an order qualifies for free Standard Shipping.

Express Shipping reduces the estimated carrier transit period only. It does not reduce the standard 1–2-business-day fulfillment period.

4. Estimated Delivery Timeline

Including order processing, the estimated total delivery times are:

Standard Shipping: approximately 4–7 business days.

Express Shipping: approximately 3–5 business days.

These timeframes are estimates and are not guaranteed delivery dates. Weather events, holidays, carrier interruptions, emergencies, transportation delays, or circumstances outside our reasonable control may affect delivery.

Applicable state and local taxes, including tax on shipping charges when required, will be calculated and displayed during checkout.

5. Shipment Notifications

After an order is submitted, a confirmation will be sent to the email address provided at checkout. Once the order is shipped, a separate confirmation containing available tracking details will be sent.

Tracking information may take up to 48 hours to display movement after the carrier label has been created.

Orders may occasionally be fulfilled through more than one package. If this happens, customers may receive separate tracking numbers without being charged additional shipping fees beyond the amount displayed at checkout.

6. Delivery Address Requirements

Customers must enter a complete and accurate shipping address, including any apartment, suite, or unit number.

Contact us immediately if an address needs to be corrected. We will make a reasonable effort to update it before shipment, but changes cannot be guaranteed after fulfillment begins or the package is transferred to the carrier.

If an order must be resent because the customer provided incorrect or incomplete information, additional shipping charges may apply. No additional shipping fee will apply when the problem was caused by an error made by Dwanti Skin.

7. Order Changes and Cancellations

To request a change or cancellation, contact us promptly and provide the order number.

We will attempt to complete the request, but orders may not be changed or canceled once they have entered fulfillment or been shipped.

When an order is successfully canceled before shipment, the refund will be issued to the original payment method.

8. Orders Delayed Before Shipment

If Dwanti Skin cannot ship an order within the stated processing period, we will notify the customer and provide a revised expected shipping date whenever possible.

The customer may accept the revised date or cancel the affected order and receive a full and prompt refund to the original payment method.

If a revised shipping date is unavailable, we will explain the delay and allow the customer to cancel before shipment. When required consent cannot be obtained, the affected order may be canceled and refunded in accordance with applicable law.

9. Carrier Delays and Lost Packages

Tracking scans may occasionally be delayed. If tracking has not updated for an extended period or a package appears lost, please contact us with the order number and tracking details.

Dwanti Skin will assist with the carrier inquiry and provide an appropriate resolution based on the investigation, shipping circumstances, and applicable consumer law. Customers will not be required to handle an eligible carrier claim without our assistance.

10. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, please:

Verify the shipping address shown on the order.
Check the mailbox, entrances, porch, garage, and other secure locations.
Ask household members, neighbors, reception staff, or property management.
Contact the carrier for available delivery information.

If the package remains missing, contact Dwanti Skin so we can review the shipment and assist with the next steps.

11. Damaged, Incorrect, or Missing Items

Please contact us promptly if a package arrives damaged or contains an incorrect or missing item.

Provide the order number, a description of the problem, and clear photographs of the product, shipping box, packing materials, and shipping label when available. Retain the item and original packaging until our review is completed.

12. Returned or Undeliverable Packages

A shipment may be returned because of an incorrect address, refusal of delivery, carrier restrictions, or unsuccessful delivery attempts.

If a package is returned to us, we will contact the customer regarding available reshipment or refund options. Additional shipping costs may apply when the return resulted from customer-provided information or refusal of delivery. No additional fee will apply when the return was caused by our error.

13. Returns and Applicable Law

Returns, exchanges, and product refunds are governed by the separate Return and Refund Policy available on our website.

Nothing in this Shipping Policy limits any consumer right that cannot legally be waived. If a provision conflicts with applicable consumer protection law, the applicable legal requirement will govern.

14. Contact Information

For questions about delivery or assistance with an order, please contact:

Trade name: Dwanti Skin
Email: support@dwanti.com
Address: 102 Pine Grove Cir, West Monroe, LA 71291, United States
Phone: +1 (318) 355-7551